Ubytovací řád a storno podmínky

Accommodation Rules and Cancellation Conditions

eFi Palace, s.r.o., ID No.: 29378702
Hotel part eFi Palace Hotel***
Bratislavská 234/52, 602 00 Brno

I. Accommodation conditions and process

1. eFi Palace Hotel (hereinafter referred to as the "Hotel") is only entitled to accommodate a client who has duly registered. For this purpose, he/she shall present his/her ID card or other valid ID card, passport or other travel document within the meaning of the Act on the Residence of Foreigners in the Czech Republic to the hotel staff at the reception immediately upon arrival.
2. Every non-Czech citizen (a foreigner) is obliged to fill in and submit the official document of temporary residence according to the Act on the Residence of Foreign Nationals in the Territory of the Czech Republic as amended. The official document will be handed over to the Client upon the arrival by the Hotel staff. All the required information mentioned in the document must be filled in fully and truthfully.
3. Booked rooms are available to the Client on the arrival date from 3 p.m. The room is booked for the Client until the latest possible check-in at 23:59 p.m. unless otherwise agreed between the Client and the Hotel.
4. The Client who claims room availability before 9.30 a.m. will be charged full room rate for the previous night unless otherwise agreed between the Client and the Hotel.
5. Check-out is by 10 a.m. on the agreed departure date. The Client must leave the room by the check-out time unless individually otherwise agreed in advance. If the Client fails to do so, the Hotel is entitled to charge the Client another night stay unless otherwise agreed. This does not affect the termination of the relationship between the Hotel and the Client to the day on which the Client should have properly left the room (last day of the stay). If the Client fails to do so, the Hotel reserves the right to deny access to the Client’s room and in case of outstanding payments for Client’s stay or other claims against the Client, the Hotel reserves the possibility to use a lien to the personal property brought into the Client’s room. The room is considered to be vacant once the Client has taken all his/her belongings out of the room and handed over the keys at the front desk. The Client must also advise the staff of the check-out. The Hotel reserves the right to carry out room inventory check (furnishings and forgotten belongings) and to check the settlement and consumption of the Client within 1 hour of the room vacation. The Hotel is not responsible for the movable property brought in the Client’s room after the Client had left the room or after the relationship between the Hotel and the Client had been terminated.
6. If the client requests an extension, the hotel may offer him/her another room at a different price than the original one. In this case, the client is not entitled to accommodation in the room in which he/she was originally accommodated, nor to accommodation in another room of the hotel, if this is not possible for capacity or operational reasons of the hotel.
7. The hotel reserves the right in exceptional cases to offer the client a different accommodation than the one originally agreed upon, as long as it does not differ substantially from the confirmed order.
8. The hotel provides services to its clients to the extent that they have been mutually agreed and to the extent that the applicable legislation stipulates. The client is obliged to pay for the accommodation and the services provided in advance in accordance with the hotel's price list in force, but no later than on the day of arrival prior to the start of the stay.
9. The Hotel reserves the right to refuse accommodation of a Client if his/her clothing or behaviour does not correspond to good morals, if the Client is apparently under the influence of alcohol or psychotropic substances or if the Client or his/her clothing or baggage are excessively dirty.
10. The Hotel reserves the right to refuse accommodation of a Client that is on the list of people not paying for the accommodation services, further to refuse accommodation of a Client who manipulated the reservation system in order to achieve greater discounts for accommodation and further to refuse accommodation of a Client at the discretion of reception manager without giving any further reasons.
11. The Client is obliged to adapt his/her stay in the Hotel and all its facilities to his/her current state of health and physical and mental abilities. 

 

 

II. Payment for the provided accommodation and cancellation fees

1. The client is obliged to pay for accommodation and services in advance in accordance with the valid price list of the hotel, but no later than on the day of arrival before the start of the stay.
2. If the client has received a discount voucher from the hotel, the client is obliged to present the voucher to the hotel upon check-in. In case of failure to present the voucher and to scan the QR code, the hotel is entitled to demand and the client is obliged to pay the full amount of the current accommodation price.
3. The hotel reserves the right to request credit card details from the client at the time of booking. The reservation becomes valid for the hotel only upon receipt of payment to the hotel's account. The hotel is entitled to charge 100% of the total price of the reservation to the credit card whose number is provided by the client at the time of booking.
4. The hotel charges 100% of the total price of the reservation in advance. Payment will be charged to the credit card provided at the time of booking.
5. In the case that the client cancels the reservation no later than 6:00 p.m. on the third day before the day on which the accommodation was to start, the cancellation is free of charge.
6. In the case that the client cancels the reservation after 18:00 on the third day before the day on which the accommodation was to start, the cancellation will be charged. The hotel will charge 100% of the total price of the reservation.
7. In the case that the reservation is not properly cancelled and the client does not show up for the start of the accommodation, the client is obliged to pay a cancellation fee of 100% of the total price of the reservation.
8. In the case the Client shortens the stay, the Hotel has every right to charge the Client full amount of the agreed price for the entire duration of the booked stay.
9. In the event that the client does not pay the price for accommodation upon request, the hotel is entitled to terminate the client's stay, prevent access to the hotel building and refuse to provide other services. The hotel is also entitled to terminate the stay of such a client who behaves in violation of these accommodation rules or good manners.
10. Cancellation must be communicated in writing, electronically or by telephone directly with the Hotel and can be done latest by 6 p.m. of the third day preceding the check-in day.
11. Group bookings are subject to individual payment and cancellation policies.
12. The hotel is allowed to charge the client a fee of 100 € or equivalent in CZK for excessive soiling left by the guest after the end of the accommodation. The Hotel is also entitled to charge the Client for damaged or destroyed room equipment, and the Hotel is entitled to block and charge the amounts so charged to the Guest's credit card.

III. The responsibilities

1. The Hotel is responsible for the damage caused to things brought in and set aside in the accommodation part of the Hotel in accordance with the applicable legislation.
2. The Hotel recommends to the Clients deposition of their valuables inside the provided safes. 
3. The Hotel acquaints the Client with the value of room/apartment inventory. The Client is responsible for the damage caused to the equipment or inventory in accordance with applicable legislation. The Hotel has every right to compensation for the property in case of its damage or destruction. The value of room inventory is established in a written record located at the front desk. Every Client should inform himself/herself of its content in case the room equipment gets damaged. The Client as legal representative is responsible for damage caused by under-aged persons as well as damage caused by persons or pets whose stay has been enabled by the Client.
4. In case of damage to the Hotel property caused by the Client, he/she is obliged to pay compensation for damage no later than on the last day of the stay. The Hotel may also issue an invoice within 2 weeks from the Client’s checkout which is payable in 10 days from the delivery date.
5. If the Client refuses to pay for the damaged or destroyed equipment in accordance with these accommodation rules, the Hotel is entitled to charge the Client penalty of 0.05% of the outstanding amount per day for each day of delay, together with default interest at the rate provided by universally binding law.
6. Client dry cleaning conditions: The Hotel reserves the right to refuse treating clothes which is excessively dirty or damaged. Drycleaner‘s is not responsible for different colourfulness, buttons or decorative buckle damaged during the cleaning process. In case of loss or damage, the drycleaner‘s will only be limited to a maximum of 5 times the cost of service.
7. The Hotel is not responsible for theft or damage caused to the vehicles left on the parking site. The Hotel Clients are advised to make sure their vehicles are properly locked and secured. It is also recommended not to leave any personal belongings in the vehicle. The Hotel is not liable for damages caused by the Client to the third parties in the Hotel parking site or garages. Hotel reserves the right to charge for the damages caused to the Hotel property by the Client‘s vehicle and even in the case the damage was caused by a third person in the Client’s vehicle or by the Client with a car belonging to the third party.
8. The Client is obliged to behave so as to prevent damage to human health, property, nature and the environment. The Hotel recommends that the Client, even when staying in the room, locked the front door. Before opening the door to strangers, he/she should check the reason for entering the room and when any doubt, immediately contact the front desk. The Client must check for closed windows and doors before leaving the room.
9. The Hotel is not responsible for any damage caused outside its premises.

 

IV. Food service and sale of alcoholic beverages

1. Alcohol is only allowed on the premises for persons over 18 years of age.
2. The client is obliged to inform the hotel staff of any serious health restrictions or dietary restrictions and report these restrictions to the reception or the manager of the sales centre - restaurant.
3. The Hotel staff is entitled to refuse service of alcoholic beverages to persons under 18 years old and to persons clearly under the influence of alcohol.
4. The Hotel serves breakfast, lunch and dinner in the Hotel restaurant within time span specified by Hotel operating regulations. Clients may ask the staff for refreshments out of the time allotted for lunch and dinner, which will be prepared by the Hotel kitchen when possible.

 

V. General terms and conditions

1. Accommodated Clients may receive visitors in the Hotel lobby or in other social premises of the Hotel.  The Client may receive visitors in his/her room only with the consent of the Hotel staff from 8 a.m. to 10 p.m. A member of Hotel staff is authorized neither to give any information about accommodated Clients to third parties (except for the police after they legitimate themselves and substantiate their claim for such information), nor to allow a visit from a third party without Client’s approval.
2. Clients must not relocate any furnishings in the room and in the Hotel premises without a consent of the Hotel management, and must not perform any interventions in the electric power network or other installations.
3. The Clients are not allowed to use their own electric appliances in the Hotel, particularly in the room. This does not apply for electric appliances serving to personal hygiene of the Client (electric shaver, massager, hair dryer, etc.) and small appliances (notebook, mobile phone, etc.).
4. The client is obliged to use or charge electrical devices or other electronic devices only in the presence of the client. Electrical appliances and other electrical devices within the meaning of these Regulations include in particular, but not exclusively, chargers for consumer electronics (phones, tablets, PCs, rechargeable batteries - for electric bikes, scooters, drones, flashlights). All electrical appliances and other electrical devices brought in by the Client and connected to the hotel's electrical network must not be damaged and must bear the CE mark of conformity (CONFORMITY EUROPE) and be marked with the following information:

(a) the rated voltage or its range,

(b) the rated input power or current,

(c) the name or trade mark of the manufacturer or responsible dealer,

(d) the model or type,

(e) the class of protection against electric shock,

(f) the IP XX rating of the appliance,

(g) the rated current of the pre-assigned fuse,

(h) an indication of the environment for which the appliance is intended.

5. The client who uses his/her own appliances or other electrical equipment in the room or in any other area of the hotel is responsible for any damage caused by these appliances and equipment.
6. Clients are not allowed to bring items into the rooms for safekeeping for which the hotel has allocated other places, e.g. sports equipment, strollers, bicycles, wheelchairs, etc. The client must inform the reception about the storage of these items. Damage to hotel property caused despite this prohibition will be charged to the client in full. In case of violation of this prohibition, the hotel is entitled to charge the client a contractual penalty of € 40 per violation. In the case that the damage caused is greater, the hotel reserves the right to charge the full amount of the damage.
7. Smoking is only allowed in designated areas of the hotel. Smoking and the use of open fires are strictly prohibited in the rooms. In case of violation of this prohibition, the hotel is entitled to charge the client a contractual penalty of € 300 per violation. In the event that the damage caused is higher, the hotel reserves the right to charge the full amount. Smoke detectors connected to the central security desk are installed in the rooms. In the event that the client violates the prohibition of smoking and handling of open flames or smoke sources and causes the fire brigade to call, the client will be charged for the damages related to the fire brigade call in addition to the contractual penalty. Unauthorised tampering with smoke detectors or other safety features is prohibited. The hotel is entitled to charge the client a contractual penalty of € 300 for any tampering with smoke detectors or other safety features.
8. The hotel has a strict ban on the use of any narcotic and psychotropic substances. The hotel is entitled to inform the Police of the Czech Republic and immediately cancel the accommodation of the guest who violated this prohibition, without refund.
9. Clients are strictly forbidden to use the wellness centre under the influence of alcohol and psychotropic substances. A client who suffers from cardiovascular disease or has any health problems, as a result of which staying in the whirlpool or sauna may worsen his/her health condition or endanger his/her life, may use the facilities of the gym and saunas only at his/her own risk and responsibility.
10. Dogs or other animals are not allowed.
11. Before leaving, the client is obliged to turn off the taps in the room, turn off the light in the room, close the door to the balcony in the room with a balcony, close the windows, lock the door and hand in the hotel room card at the reception. The hotel charges € 20 per key for loss. The hotel charges € 5 per piece for the loss of the chip. In case the guest has rented an air conditioner control, he/she will also hand over the control upon departure. The hotel will charge € 80 for the loss of the air conditioner control.
12. Clients are obliged to dispose the litter in the designated containers in reserved places.
13. For safety reasons the Hotel recommends not to leave the children under 12 years old unattended neither in the room nor in other Hotel premises.
14. The guest is obliged to familiarize himself with the safety rules and evacuation plan in case of fire. This plan can be found in each hotel room and can be consulted by the relevant receptionist.
15. The Hotel may administer to the Client a medication from the pharmacy of the adult Client's or third adult Client's choice, only upon the express instruction of such Client or person. The risk associated with the administration of such medication, as well as any risk of contraindication, is borne by the person requesting the medication. From 22.00 to 06.00 the client is obliged to observe the night quiet. With the consent of the hotel operator (hotel manager or representative), social events may be organized on the premises of the hotel even after 22.00 h in the designated areas. It is forbidden to make excessive noise in the hotel premises during the whole day. In the event that the client makes excessive noise, he/she will be warned by the hotel staff to refrain from such behaviour, otherwise it will be considered as a gross violation of these Accommodation Regulations.

 

16. The Client shall not carry weapons or ammunition on the Hotel premises, or store them in any way in a condition that allows their immediate use.
17. The client shall act in such a way as to avoid unjustified harm to the freedom, life, health or property of another. In the event of high demand for additional services, such as wellness or sauna, the hotel reserves the right to limit the client's access or use of services to a maximum of 1 hour of additional service.
18. Complaints and possible improvement suggestions of Clients are accepted by the Accommodation facility management. There is a question form at the front desk available.
19. Disputes arising out of this Agreement shall be settled through the courts of the Czech Republic. In disputes for compensation of damages in which the defendant is a person domiciled in an EU Member State, the jurisdiction of the court of the place where the damage occurred is determined in accordance with Article 5(3) of Council Regulation (EC) No 44/2001 of 22 December 2000 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters.

 

20. In accordance with Section 14 of Act No. 634/1992 Coll., on Consumer Protection, the hotel informs the client about the possibility of resolving any disputes out of court through the Czech Trade Inspection (in accordance with Section 20e of Act No. 634/1992 Coll.), the Internet address of the Czech Trade Inspection can be found here: http://www.coi.cz/.
21. The Client is obliged to comply with the provisions of these Accommodation Rules. If the Client fails to comply with the Accommodation Rules, the Accommodation facility management has the right to withdraw from the provision of accommodation services and to withdraw from the accommodation contract before expiry of the agreed time. In such case the Accommodation facility has every right to claim full payment for the accommodation. The Client must then leave the Accommodation facility immediately. The Client is obliged to be familiar with the operating and safety rules of the Accommodation facility, including all its equipment and strictly comply with them.
22. By providing the Accommodation facility with data found in personal documents the client agrees to manual and automatic processing of such data for as long as necessary. The purpose of personal data processing is provision of accomodation services as well as additional product and service offer. This consent is given to the company eFi Palace, s.r.o. and all its syndicate companies. The guest is entitled to withdrawal of this consent at any time by sending an e-mail to recepce@efihotel.cz or by mailing the company headquarters.

Considering the obligation to report any accommodation by Act no. 326/1999 Coll. to the police of the Czech Republic, the Client shall submit a valid passport or personal identification document no later than upon acceptance of the keys to the rooms, while granting consent to the acquisition of photocopies of such documents for use at the register. In case the Client fails to submit the aforementioned document, the Accommodation facility reserves the right to refuse the accommodation of the Client and cancel his/her reservation while the Client is obligated to pay a cancellation fee according to section II paragraph 6 of these conditions.

Upon his/her signature the Client is familiar with rules for accommodation, restaurant and wellness. The accommodation of Clients is govern by Czech legal order, on basis of Czech law and by the Accommodation Rules. Accommodated Client accepts the Accommodation Rules as the contractual terms of accommodation and is obliged to comply with its provisions. The Client is obliged to become acquainted with these Accommodation Rules and their ignorance will not be taken into consideration.

Accommodation Rules are effective from December,1 2023.